# billing_provider_error (/api/errors/billing_provider_error)



<ErrorMeta code="billing_provider_error" />

## When this happens [#when-this-happens]

Harmont reached the payment provider, but it returned an error or was
unreachable. This is an upstream problem, not an issue with your request.

## How to fix it [#how-to-fix-it]

Wait a moment and try again. If the charge or top-up keeps failing, check the
billing page for provider status and contact support with the `request_id`.